Face-to-face advice
We would be happy to advise you in a face-to-face meeting at one of our counseling centers in Bern, Biel, Solothurn, and Olten.
The consultation can be conducted in German, French, English, Spanish, or Portuguese. If necessary, we can arrange for an interpreter for you.
Please make an appointment in advance.
Rates and Conditions
- A counseling session typically lasts 60 minutes. The full fee for a session is CHF 200.00. Thanks to service agreements, a reduced rate can be offered to residents of the cantons of Bern and Solothurn. The fee tiers range from CHF 20.00 to CHF 200.00 and are based on the monthly net income per household.
- A surcharge applies for longer counseling sessions (> 75 min) as well as for administrative work.
- Consultations can be paid for in cash or by EC, Maestro, Postcard, or credit card, as well as via Twint.
- Rescheduling or canceling appointments must be reported at least 24 hours in advance. Otherwise, the fee will be charged.
Counselling by phone
We’d be happy to assist you via our hotline at 0900 81 27 01 (CHF 2.20/min), which is available during the following hours: Tuesdays and Thursdays from 11 a.m. to 1 p.m. Also available for professionals.
If you would like a phone consultation outside of these hours, please call us to schedule an appointment.
Video consultation
Would you like to get advice from the comfort of your own home? Then schedule an appointment for a video consultation.
The consultation can be conducted in German, French, English, Spanish, or Portuguese.
The connection is SSL-encrypted. You don’t need to download any software. All you need is an internet connection.
Rates and Terms
- A consultation typically lasts 60 minutes. The full rate for a consultation is CHF 200.00. Thanks to service agreements, a reduced rate can be offered to residents of the cantons of Bern and Solothurn. The fee tiers range from CHF 20.00 to CHF 200.00 and are based on the monthly net income per household.
- For longer consultations (> 75 min) as well as administrative work, an additional charge will be made.
- Appointment reschedulings or cancellations must be reported at least 24 hours in advance. Otherwise, the fee will be charged.
E-mail advice
Would you like to submit your question to us in writing? If so, please contact us via an SSL-encrypted connection. You will receive a response to your initial inquiry within two business days.
You can write to us in German, French, English, Spanish, or Portuguese.
Fees and Terms
- For initial inquiries, you will be charged a flat fee of CHF 30 (if you reside in the canton of Bern or Solothurn) or CHF 40 (if you reside in another canton).
- All subsequent inquiries will be billed according to prior agreement (CHF 40 per 15 minutes or CHF 30 per 15 minutes for residents of the cantons of Bern and Solothurn).
Individual chat advice
We would be happy to advise you via a live one-on-one chat. To do so, please schedule an appointment in advance. The chat is SSL-encrypted.
Rates and Terms
- A one-on-one chat consultation costs CHF 40.00 per 30 minutes (CHF 30.00 for residents of the Canton of Bern).
Every Tuesday afternoon between 1:00 p.m. and 3:00 p.m., one of our specialists isavailable at Kapellenstrasse 24 in Bern for a 15-minute consultation.
Possible topics include: Marriage/registered partnership and family reunification, relationships, parenting and family, separation and divorce, residence rights and integration, finances, administrative issues, etc.
The brief consultations are free of charge and open to anyone in a binational relationship. No appointment is necessary.
The walk-in service is supported by the Burgergemeinde Bern.